When to Fire Your Public Relations Agency

A good public relations agency brings a lot to the table. They can increase sales, improve brand reputation, introduce new products or services and take care of your social media efforts, leaving you free to focus on other parts of the business.

But when this isn’t your area of expertise, how do you know if they’re performing well? Here’s some insight on what to look for when it’s time to pull the plug.

  • Lack of enthusiasm. No, I don’t work for you but I certainly should work with you—and as such I should be able to show a high level of enthusiasm for your company—if not, I shouldn’t be in public relations.  Every client wants to feel special, as they should, so be knowledgeable about their industry and be able to bring additional insight and excitement to the client.
  • Poor writing skills. I don’t know how many times I’ve been told by wanna-be PR people that they are “good with people.”  People skills aside, you had better be a great thinker and writer because that’s what the client needs.  Clients in industries such as pharmaceuticals or finance are looking for specialized PR professionals who are capable of “translating” their jargon into English for the media and the end consumer.
  • Poor strategy. Hopefully, shortly after you hired your PR agency it researched and developed a public relations plan for the entire year.  And hopefully, they are adhering to the plan, or perhaps even expanding upon it.  But without a strategic plan, a good public relations program is doomed to failure. Look to the plan!
  • Lack of accountability. From the get go your PR agency should have been sending you weekly and the monthly status reports and updates.  These reports should show you what the agency has been doing on your behalf, what it has accomplished during that time period and what it plans to accomplish in the coming weeks. Without this accountability the client will feel lost—and a poorly informed client will eventually fire the agency.
  • Poor communications. Before you fire your PR agency consider talking with the principal.  It may not be time to fire the agency, but time to fire or switch your day-to-day account person—the same person who may not be overly enthusiastic about your business may also be a poor communicator. Sometimes a change in the point person can reap short-term and hopefully long-term benefits.
  • Lack of initiative. You shouldn’t have to instruct your PR agency on what to do.  Again, they should be following that plan/strategy that they set forth. Your PR agency should be coming up with new idea and telling you what they are doing—not the other way around.
  • Not proactive. Your PR agency should be doing ongoing industry research and thinking up great content and creative angles—and then developing ways to amplify that content.  If they keep asking you for ideas, then it’s probably not the right fit.
  • Off-brand coverage. Going back to that strategic plan: It is important to make sure that your PR agency understand your brand and takes its positioning into account when developing a media outreach plan—both traditional and new media. You don’t want to suddenly see an article about your family-friendly brand in an inappropriate media outlet. That would give you cause to pause and reevaluate your agency commitment.
  • No results. Bottom line: Did you get what you paid for—what the PR agency promised?  If not, then it’s time to part company.  Also, if the public relations agency is landing opportunities for you that do not compliment the brand, for example reaching the wrong audience or mentions that don’t address your expertise or product, then it’s time to fire them.

8 Skills They Don’t Teach You as a PR Major

 

8 Skills They Don’t Teach You as a PR Major

You’ve learned a lot in college, including algebra, U.S. history and how to text under your desk. But once you leave your beloved alma mater behind, you may realize there are some very important life lessons that you never learned.

If you want to avoid that terrifying task of entering the real world without many of the skills you need to succeed, take the time to learn these things, before graduation day rolls around.

  1. How to manage your money. So you land a job in a New York public relations agency eight out of college and the company provides you with the option to join its  Without a basic understanding of the stock market, which is almost never taught in school, you will be dead in the water.
  2. How to cook. Overprotective parents are not doing their children any favors. Upon graduation they not only don’t know how to slice a tomato, but have no understanding of how to buy groceries or prepare them.
  3. Home repairs. Another area where parents should take responsibility for initially putting that hammer and screwdriver in their kids’ hands and explaining the basics of how to hang a nail on the wall for a painting or remove a screw.
  4. Social skills. The best jobs require social skills, according to recent findings published in the New York Times.  As a kid in kindergarten you learned to play well with others. Then, as you moved along in school these skills were replaced by impersonal lecture-style teaching of hard skills, with less peer interaction. In such fields as public relations, the softer skills like client interaction and counseling, motivating colleagues and being a team player are emphasized.
  5. Leadership skills. A good leader’s job is to get work done through people. Skills like how to hire the best people, how to provide mentoring, and then how to get out of the way and let them do their job are skills that unfortunately are often left for on-the-job learning.
  6. How to sew. So, what do you do when you have to sew on a hanging button? Either befriend your local tailor or learn this valuable skill.
  7. How credit works. Just because you were able to secure a credit card doesn’t mean you should use it foolishly and mindlessly.  With some credit rates as right as 28%, it could take you years to pay off a $1,000 balance. So, don’t party hardy unless you can pay with cash.
  8. How to find a job. The very basics of how to go about researching and landing a job are skills that unfortunately are often self-taught.  Seek out professors and counselors as well as taking advantage of career centers for assistance in this vital area.

 

               

Marketing + Public Relations Newspeak

 

A picture is worth a thousand words.

It’s been more than 15 years since I opened my own marketing/public relations agency and during that time I have come to realize that an entire new lexicon has developed while I was sleeping, so to speak. I’m a pretty simple gal, so when I come across a new word I immediately Google it.  And lately, more often than not, I find myself rolling eyes, shaking my head and then just going back to reading.

 

The reason I resort to the eye-rolling is that marketing people now, more than ever, feel compelled to invent new words for us to learn and to replace the older, less exciting words. When I hear the younger generation of marketers uttering the newspeak, that’s when I once again find my eyes rolling.

 

Really? Do we really need a new lexicon to define what we’ve been doing all along?  For your ease, and to enable your own eye rolling, is a list of newspeak:

  1. Analytics—We used to call these
  2. Content—We used to call this writing.
  3. Curating—We used to call this
  4. Earned media—We used to call this public relations.
  5. Evidence-based—We used to call this research.
  6. Engage—We used to call this commenting, sharing, listening, viewing.
  7. Infographics—We used to call this
  8. Layering—We used to call this
  9. Metrics—We used to say
  10. Monetize—We used to call this value.
  11. Multiplatform—We used to call this
  12. Narrative—We used to call this the
  13. Optimize—We used to call this
  14. Organic—We used to call this connecting, referring.
  15. Owned media—We used to call this
  16. Paid media—We used to call this
  17. Resonate—We used to call this shared emotion.
  18. Traffic—We used to call this circulation or viewership.
  19. Transparency—We used to call this what everybody knows.
  20. Value proposition—We used to call this core values.
  21. Verbiage—We used to call these words.

Why PR Interns Should be Paid

 

Why PR Interns Should be Paid

As owner of a New York-based public relations agency who has been working with college-age interns forever, I wanted to go on record saying that it is time that the rest of you realize that they are not slaves, nor in indentured servitude.   If they are providing a valuable service, well, then they should be compensated for it, and not just with college credit.

My favorite adage is this: If you pay them then they will come.

When I first went out on my own 15 years ago, and had no paid staff, I quickly discovered the benefits of intern laborers—they work hard, they can accept a lot of responsibility and they should be paid for their work efforts.  And from the beginning I decided to pay them an honest hourly wage—even if they were receiving college credit for the internship.  I even threw in free lunch just to grab and keep their attention.

So, here’s why I strongly believe that you get what you pay for:

  1. If you pay them they will come. At the beginning I knew I needed cheap labor, though not free. I asked a number of colleagues who like me had tiny start-ups, and to a man/woman they all agreed that I would have better attendance, participation and happier internes if there were paid. They were right.
  2. Mentoring is the key. Since the starting hourly wage and free lunch were still not enough in my opinion, I knew that from the beginning I had to make their internship worthwhile.  Therefore I always made sure to provide them with the following:
    1. Responsibility
    2. Accountability
    3. Credit for having a brain
    4. Dedication/loyalty
  3. Valuable opinions. It is important to understand that although these are young people working for you, that they offer valuable insight into the mindset of Generation Z, those born after the millennials—and this can sometimes add an additional dimension that you might not have thought about. Don’t be afraid to ask them for insight.
  4. Internships can lead to jobs. I have often provided invaluable leads and job referrals to my interns and also have served as a valuable reference to them—more valuable in some ways then payment, one does not replace the other.
  5. Foot in the door. Companies that offer unpaid internships often barter that it’s a way for the college student to get a foot in the door.  Excuse me, but how is the intern going to pay for the shoe on that foot without a decent hourly wage?
  6. Death knell for college internships. This is what the “other side” is providing as a reason not to pay interns for time worked.    Washington is trying to regulate it so that companies that currently take advantage of college kids are penalized for it.  Although I myself am not a big believer in Big Brother interfering with my business, this should certainly cause those companies who are abusing college kids to start rethinking their policies.

 

5 PR Tips to Managing Your Online Reputation

 

5 PR Tips to Managing Your Online Reputation

Here’s a great “geek joke:” Where do you hide a dead body? Answer: On the third page of Google results.

I always tell young employees to be careful of what they post on social networks cause it may come back to bite them in the ass.  Whether it’s partying at a frat house with beer bottle in hand or romping topless at a summer share, posting these shots on your social networks can lead to job declines and worse.  The best protection is not to post ‘em.  Next best is to become proficient at creating your own content and optimized profiles, to push offending content down to that proverbial third page in Google search results.

  1. Search yourself. Do a Google search on yourself including Google Images. Heavens forbid you see that photo of you holding that beer bottle, or worse.  If you do, then you know you have your work cut out for you.
  2. Keep private things private. Put privacy settings on all content you want to share only with a select group of friends and family. Remember that social networks are always changing their privacy settings and friends and family can easily forward embarrassing photo without your consent.
  3. Buy your domain name. Yup, for a few bucks you too can have your own website. You don’t have to be a famous author like com in order to get your own personal domain name.  This is the place to start building your personal reputation:  Place your bio, photos, blog posts, articles from sources you respect.
  4. Join social networks. Here’s where you get the opportunity to tout yourself and your accomplishments.  Post your personal information on sites like Facebook LinkedIn, Twitter and even Google+.  And if you’ve got some good graphic illustrations try posting on YouTube, Tumblr and Pinterest. Then, if you want to be more active, try joining groups at sites like LinkedIn and posting new content.
  5. Optimize your social presence. Fill out your information as completely as possibly including, of course, your URL and all social network links. Most websites give you the option of linking to other social media sites—do this—it will make your online presence stronger.

 

Do Your Parents Understand Public Relations?

 

Do you parents know what you do for a living in the PR field?

So I had been working in public relations so about a year when my parents asked me, “What exactly is public relations? Is it like advertising?”  If your parents or spouse don’t understand the difference, don’t be surprised. A recent survey of 1000 PR pros found 72% of them say their parents don’t understand what PR is, and another 41% say their spouses don’t know either.

So, in an effort to try to educate my parents I drove down to Philadelphia and gave a full two-hour public relations presentation to both my parents and an uncle.  The case history revolved around a current client at the time, Mannington floorcovering.  I brought down sample pitch letters and media lists, explained the difference between earned media and paid-for media, and even went so far as to show them final media placements for the client in both magazines and newspapers.

 

Although I wasn’t surprised when they asked why my by-line didn’t appear in these content-driven articles that had been basically lifted from my press release, I felt confident as I drove back to New York that my family definitely had a much clearer understanding of the difference between earned content and paid-for advertising.

 

And then, about two weeks later, I got a letter from my dad.  The contents of the envelope contained a full-page, four-color ad of Mannington floorcovering appearing in the recent issue of Better Homes & Gardens magazine. Penned proudly at the top of the advertisement was a hand-written note from my dad proudly saying, “Great job! Love the work you did for your client.”  That night I called to thank him for his continued interest in my success. What more could I say?

 

 

5 Ways to Ace a PR Presentation

 

5 Ways to Ace a PR Presentation

OK, so you’ve gotten the call—you’re one of the agencies chosen to present your recommended public relations program to the perspective client. You’re passed the written portion of the “test” and now you’re on to the in-person review.

Preparing for the presentation is probably the most important part of the “test.” Remember: It’s the presenter, not the presentation.  So everything is riding on how the presentation goes.  So, with this in mind, here are five tips on how to prepare for this vital experience.

  1. Know the client. Yes, you are going there to present your recommendations, but you are also going there to make an impression.  How knowledgeable are you of the client’s company, brands, history, etc.?  How knowledgeable are you of any issues affecting the client? Their website if where you start but they are also looking to see what kind of research and industry investigation you did. What can you bring to the table?
  2. Know your audience. Are you presenting to the CEO, president, product managers, public relations people?  If they are bringing their “big guns,” then you have to do the same. Make sure you know who the participants will be ahead of the presentation.  You don’t want to embarrass yourself by not bringing your “A” team if the CEO is present.
  3. Case the space. Try to get entry into the presentation space ahead of time.  Set up the projector and screen, arrange the collateral materials, select agency and client seating, check the lighting and air, make sure you have bottles of water on hand and remove anything from the conference table that may be distracting.
  4. Think on your feet. I always tell my staff that there’s no such thing as a wrong answer—there’s only the non-answer. I encourage them to attempt a response and if it’s incorrect it’s my job is to jump in with the proper response seamlessly.  So, if my colleague attempt the response, I may jump in with, “Well, in some cases that may be effective, but in this particular instance perhaps this would work better…..” Presenting as a team can prove extremely effective in this instance.
  5. It isn’t over till it’s over. Follow-up is key in eliciting important feedback and determining where the decision-making process stands. If there are fence-sitters, they can sometimes be swayed through after-the-fact communications.

 

5 Qualities of the Best PR Interns

 

5 Qualities of the Best PR Interns

I always said that I could tell a good PR person within minutes of meeting him/her. And the more that I have worked in the business, the more I see that it is not necessarily age and experience that are the best qualities, but often it is their native ability.

Recently I had attended a recruiting fair at a local college and received numerous dropped off resumes from students as young as freshmen to as old as grad students.  Since I manned a desk at the event, I was able to chat briefly with many of them, and I could tell the difference between those would fit in at my agency and those who might not. There are “tells,” subtle indications of a person’s true nature, that are revealed in a matter of seconds. Let me some of the “tells” that encourage me to pursue a candidate.

  1. The elevator pitch. The candidates have to recognize that they only have a minute to inform and impress their potential employer. They should rehearse, rehearse, rehearse how they are going to sell themselves in less than a minute. Practice the handshake, the eye contact, and the smile in a mirror so that you see what your employer sees.
  2. Confidence. They say that confidence comes with experience. I disagree.  I have met with young college student who have terrific presence and confidence.  I actually had one critique a client’s packaging colors in a manner that actually impressed me so much that I hired her on the spot.
  3. I can’t overstate that genuine enthusiasm seems to come from within. Although it may be hard to learn to be enthusiastic about something that you aren’t, if you can master this, then you are on the road to a successful internship. Not all public relations agency clients are glitzy and glamourous, so if you can be enthusiastic about, let’s say a product that prevents diarrhea, then you just may have the qualities to be a good PR intern.
  4. Look the part. If you are meeting with a prospective employer of a successful PR agency, dress like you are already working there.  Yes, I know that some firms allow for jeans and t-shirts, but please don’t come to my office wearing that dress code even though others are.  You are applying for a professional position, look the part.
  5. So you are lucky enough to land the interview, make sure to follow up with the employer with a brief and personal thank you email (no phone, please) restating why you believe working for her agency might be a benefit to both of you.  Then, wait it out. Sometimes it may take longer than you think for the company to make its final hiring decision.

 

7 Tips: How to Write a Strong Press Release

 

7 Tips: How to Write a Strong Press Release

Press releases are essential in any public relations strategy.  They detail product launches, special events and other newsworthy activities that a company produces. Because media outlets are flooded with daily stories and pitches, it is imperative that you make yours stand out from the rest. Here are seven tips to make your press release stand out, look professional, and attract reporters to your story.

  1. Grab their attention with a strong e-mail subject.

A strong subject in an email will peek the reporters’ interest, and lead them to read your release. Keep a subject 5-7 words highlighting the most important takeaway from the release.

 

  1. Get right to the point.

Assume the reader will not read more than the first paragraph. Get the message out quickly. Every point should be addressed in the headline and first paragraph with supportive information in the subsequent paragraphs.

 

  1. Always use quotes when possible.

Including quotes from your client makes them an authority in their profession. It is important to have your information validated by a trusted source.  Quotes can also clarify any information that you have in the press release while attributing it to your client.

 

  1. Check your grammar, then check it again!

Always proofread your press releases; any grammatical errors can turn a reporter off. It is unprofessional and sloppy for anyone who works in PR to have spelling or grammatical errors in their press releases. Remember, the only thing that we produce as a profession is words on paper: they should, therefore, inform and impress.

 

  1. One Page is best.

As with most good writing, shorter is usually better. You should limit yourself to one page. This will force you to condense your most significant information into a more readable document, which is something that journalists always appreciate.

 

  1. Provide access to more information.

Just because your press release is limited to one page doesn’t mean that you have to leave out information. Provide relevant links to your client’s website where prospective writers can learn more about their mission and what they’ve accomplished. Don’t make writers search on their own for more information; it is important to guide them as quickly as possible to your website, and to keep their interest in your message.

 

  1. Always provide your contact information.

A common oversight that can render a press release ineffectual is a lack of contact information for reporters. Whether you or someone else at the company is the point of contact, don’t forget to include an email address and phone number on the release. Media people are not shy; if they have a question they will contact you.

Where Do PR Big Ideas Come From?

 

Always be prepared for a Big Idea

So, you are challenged with coming up with the proverbial Big Idea for a new public relations campaign.  Where to start? How to begin? Well, I for one have always fallen upon a Big Idea in the most remarkably unremarkable places.  Sometimes I find that if I leave the tumult of the office behind and literally remove myself from the everyday commotion that is forever going on in a busy office that creativity soon follows.

 

Here are some of the most unremarkably creative venues in which I have come up with the Big Idea:

  1. The bathroom break. I have gotten so good at coming up with either the lead sentence for a feature article, a tag line to a brand launch or the Big Idea itself that for years I have never gone to the bathroom whether in the office or at home without a pen placed firmly behind my ear.  Then, with relative ease, the roll of toilet paper becomes my writing surface.
  2. The shower. I guess that it’s the sense-numbing sound of the water mixed with the penetrating heat that causes my mind to melt to mush and allows freethinking to emerge.  Now, if someone would only invent a doodle board and pen that writes in the shower, that person would surely become the next tech millionaire.
  3. The dog. I am fortunate to have a large black Labrador retriever who not only serves as my muse, but allows me to walk aimlessly around Manhattan, pen and note paper in tow, creativity flowing.  And if I dare leave the house without pen and paper there is always my cellphone where I either jot down or send myself an audio message chocked full of Big Ideas.
  4. The river.  I live two blocks from the Hudson River and afford myself to glorious opportunity to walk its banks on an almost daily basis. During good weather, its banks are filled with bike riders, skaters and joy-seekers. But during the colder months of fall and winter I often feel as though the river and its hidden pathways belong to me alone.  Looking out at the sturdy little tugboats pushing the larger unwieldy barges through the currents gives me peace of mind…and a peaceful mind often spawns creativity and great Big Ideas.  Again, make sure to record your gems either my hand or via cell because trust me, you’ll never remember them once you return to office or home.

 

Life is a journey…and Big Ideas often lie in its path.  Take the time to smell the roses, pet your pooch, take a shower or just meditate (with pen and paper handy).  You’ll be surprised at how easy it is to close one door of your mind and open the other to a creative moment.